Job Description

Document Support Specialist

100% Remote

Monday-Friday 10:30am-6:30pm EST

Duties and Responsibilities

▪ Provides excellent customer service; keeps customers updated on work in progress and

completes incoming projects by requested deadlines.

▪ Creates, revises and converts various types of documents such as court filings, agreements, contracts, leases, letters, memoranda, pleadings, etc. using Microsoft Office and other tools such as Workshare Compare.

▪ Conducts document quality review procedures for accuracy to produce accurate work of the highest quality in a timely fashion.

▪ Maintain document tracking and completion estimates on all documents which have been submitted as they are received and update status.

▪ Scans materials and performs document clean up and formatting.

▪ Ensures documents are accurate (using spell checking and light proofreading), and are consistently formatted and professional in appearance.

▪ Prepares court filings, including e-filings.

▪ Transcribes tapes and digital audio and video recordings.

▪ Performs data entry into various applications and performs mail merges and assists with mass mailings.

▪ Works with lawyers, paralegals, secretaries, and other departments such as LSS, IRS, Marketing, Mail Services, Duplicating, Purchasing, Supplies, to complete projects while providing excellent customer service.

▪ Prepares documents for transmission by regular mail, Federal Express, messenger, air courier, facsimile, or e-mail; arranges for messengers and courier services; and transmits documents via fax and e-mail.

▪ Creates, maintains and distributes Firm's Phone, Office and Social Directories.

▪ Provides technical support (via remote control or in-person) to Firm regarding document formatting questions.

▪ Stays current with technology and actively learns new software and other tools maintaining expert level in Microsoft Word, PowerPoint, DocXTools, Excel, and other Firm software.

▪ Assists with training new Document Specialists and other personnel as assigned.

▪ Copies/burns CDs, DVDs.

▪ Fills in for other department members when they are absent as needed and assigned, in order to maintain service levels of the department.

▪ Provides remote support during office emergencies.

▪ Performs other duties as assigned.

▪ Timely and regular attendance.

Qualifications

▪ Strong commitment to customer service.

▪ Two+ years of word processing experience, preferably in a law firm.

▪ Rapid yet accurate typing skills.

▪ Proofreading for quality; adherence to “DSS Quality Checklist”.

▪ Team Player.

▪ Good problem-solving skills.

▪ Excellent telephone skills

▪ Flexible (Ability to work overtime, including weekends, midnights, on an as-needed basis).

▪ Strong interest in technology and demonstrated ability to learn.

▪ Familiarity with document scanning.

Salary range is $89,000.00-$108,000.00 dependent on candidate experience and location.

Candidates hired for staff positions with a minimum work schedule of 30 hours per week are eligible for a comprehensive benefits package, including healthcare insurance. Learn more about benefits at the firm.

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